International Patients Department (IPD)

Responsibilities: IPD Holding Representative and Hotline Support for

IPD Executive:09108500850

Arabic Department: 09396183707

Kurdish Department: 09934852239

English Department: 09921582247

Health tourism is a trip aimed at treatment in another country. The reasons for such a type of tourism include the lack of similar therapeutic methods, high costs and the lack of advanced therapies in the country of origin. On the other hand, given the appropriate medical tariffs in Iran compared to other countries in the region and the provision of premium international medical and nursing services patients, a large number of patients tend to travel to Iran to enjoy health care, making Iran a health tourism hub in the region.

In this regard, Nikan Hospital was the first to be awarded the permit to admit international patients by Health Ministry thanks to its actual and potential capacities, successful international achievements and leading in the management of modern health services.

IPD services

The Hospital’s International Patient Department (IPD) is composed of proficient experts and experienced doctors mastering international languages, providing 24-hour medical services to international patients.

–The presence of fluent Arabic and English resident interpreters at this center has facilitated the treatment processes from the moment of entry to country until discharge and return to the country of origin so that there is no communication problem in this area.

– IPD chief expert is responsible for coordinating the way international patients attend the hospital. In order to facilitate the provision of services, the presence of a VIP/CIP expert at the hospital has been able to give the department good opportunities and conditions.

–Creating a patient-centered living space in the hospital is one of the competitive advantages of the Nikan Hospital. Main measures taken in this department include the equipment of hospitalization wards with the international visual and written media, setting up welcome stands in the language of the patient, the existence of the patient’s national flag, the provision of a food menu based on the nationality of the patient in Arabic or English and the possibility of serving international dishes and the possibility of exchanging international currencies to Rial in the hospital.

–In order to lessen the housing and travel concerns of patients and their companions, establishing a framework for cooperation with various hotels in various categories of formalities, the possibility of obtaining or extending visas, reservation of travel tickets on all air, land, and maritime routs and taking the advantage of Tehran tours have been considered.

–Depending on the patient’s condition and, if desired, they can be accompanied from the airport to the hospital and vice versa by the specialist medical staff.

–Translation of all the documents and forms of the hospital into two Arabic and English languages has been an important step in protecting the rights of patients. In this regard, conducting daily surveys of international patients through various techniques (international questionnaire-interviewing or emailing to the hospital) and corrective actions in the shortest possible time have been effective in clarifying the rights of patients.

–The IPD doctor’s daily visits for all international patients in the hospital and the proficient and experienced team of doctors in this area are one of the pillars of patients’ trust in Nikan Hospital.

–The issuance of bills in English along with the Medical Report at the time of discharge, has reassured patients to continue treatment in this center.

– The close proximity to residential hotels is one of the other advantages of this health center, some of which are:

Homa Hotel (Tehran – Shahid Khodami St. Valisr St.)

Esteghlal Hotel (Tehran – Shahid Chamran and Valiasr Highway intersection)

Azadi Hotel (Tehran – Shahid Chamran Highway – Evin crossing – Azadi Hotel)

Evin Hotel (Tehran – Shahid Chamran Highway – Evin Intersection)

Borj-e-sefid Hotel (Tehran-Pasdaran Street- Neyestan 5)

Spinas Palas (Tehran, Sa’adatabad, Behroud Square, St. 33- No. 21)