Responsibilities:  Holding Representative and Hotline Support for

Executive:09108500850

Arabic Department: 09396183707

Kurdish Department: 09934852239

English Department: 09921582247

International Patients Department
International Patients
Department Manager: Ms. Ghafouri
Location:In The middle of main corridor after the lobby
International Patients Department (IPD)
Medical tourism is a trip to another country for the purpose of medical treatment. The most important reasons for this type of tourism are the lack of similar treatment methods, high costs, or the unavailability of advanced treatment technologies in the country of origin.
The reasonable medical prices and the provision of high-quality, world-class medical and nursing services have led many patients and tourists to choose Iran as a destination for medical services, making our beloved country one of the centers of health tourism in the region.
The Nikan Specialized Hospitals Group, thanks to its proven capabilities, successful international achievements, and leadership in modern healthcare management, has been able to obtain a license to accept international patients from the Iranian Ministry of Health.
The hospital’s International Patients Department (IPD) is staffed with the best experts and physicians specializing in all medical fields, fluent in international languages. This provides a platform for providing the finest healthcare and cosmetic services to international patients, available 24 hours a day. The presence of resident translators at Nikan Specialized Hospital, fluent in Arabic, English, and French, facilitates all procedures for patients from the moment they enter the country until they are discharged, ensuring smooth communication and coordination with the medical and nursing staff. The IPD department’s management is responsible for coordinating the arrival of international patients to the hospital. Furthermore, to streamline the service delivery process, the presence of a welcoming nurse at the main entrance and the presence of a VIP/CIP expert at the hospital set this department apart from other high-end departments.
Creating a comfortable living space that matches the patient’s culture is one of Nikan Hospital’s competitive advantages. Equipping the inpatient wards with international visual and written media approved by the Iranian Ministry of Culture, installing a welcome board in the patient’s language, displaying the national flag of the patient’s country, providing a menu based on the patient’s nationality in Arabic/English, offering international dishes, and converting international currencies to Rials in the hospital are among the most important measures taken by the Nikan Hospital administration to satisfy international patients as much as possible.
The hospital administration has established a platform for cooperation with hotels and residential centers of various luxury levels to alleviate accommodation and travel concerns for patients and their companions. It has also provided the ability to obtain or extend visas, book air, land, and sea tickets from all travel companies, and take advantage of tours within Tehran.
Depending on the patient’s health condition and their wishes, they can be accompanied by a special medical team from the airport to the hospital and back.
Translating all hospital documents and forms into Arabic and English is an important step in protecting patients’ rights at the hospital.
Conducting daily surveys of international patients using various techniques (international questionnaires, patient interviews, or emails to the hospital) and taking corrective measures within less than 12 hours is also an important step in this regard.
The daily visits of the IPD physician for all international patients and the cooperation of the team of specialist doctors and consultants with this department are among the reasons for patients’ confidence in Nikan Specialized Hospital.
Providing the invoice in English with the medical report upon discharge allows patients to continue treatment in other countries or at another center, as desired.